Store & order help

Open Store, choose a product, and read its current description, price, and requirements. Follow the account and Minecraft verification steps shown before checkout.

Confirm the product and account details before completing your purchase. The product page is the reference for its current benefits and terms.

Sign in to the account used for the purchase and open Orders. Review the status shown for the relevant order.

If an order needs attention or an expected benefit has not appeared, contact support with your order reference, Minecraft name, purchase time, and a description of the issue. Do not include card details or account passwords.